Recently we were able to finish the customer survey 2021 with excellent results. The participation rate was a pleasing 30%. This corresponds to about 1400 customers who took the time to answer a few questions about their satisfaction.


The satisfaction of our customers is very important to us. That is why we are all the more pleased about the outstanding feedback. In terms of recommendation rate, we were able to achieve a "Net Promoter Score" of 67.92% - a result that reflects "excellent customer satisfaction". This is another significant increase of almost 5% compared to previous years, and we can proudly report on this.


According to the evaluation of the 2021 customer survey, we have been able to improve our overall service compared to last year. Even the individual areas such as the quality of the laboratory, the speed as well as the customer service were mostly rated as "very satisfied" and "satisfied".


For this reason, we decided to evaluate all feedback from participants in further detail.From these findings, we will derive further measures to continue improving our standard of service.


We would like to take this opportunity to express our sincere thanks for the numerous participants in our customer satisfaction survey. We hope that we can continue to work together in a good partnership. If you have any questions, please do not hesitate to contact your sales representative.



Laboratories that participated in the survey:


  • AGROLAB Labor GmbH, Bruckberg
  • AGROLAB Agrarzentrum, Leinefelde
  • AGROLAB Agrar und Umwelt GmbH, Sarstedt
  • AGROLAB Agrar und Umwelt GmbH, Kiel
  • AGROLAB Austria GmbH
  • AGROLAB Labor GmbH, Stuttgart
  • AGROLAB Potsdam GmbH, Potsdam
  • AWV Dr. Busse GmbH, Plauen
  • Blasy-Dr.Busse, Eching
  • AGROLAB Ambiente S.r.l.
  • AGROLAB Italia S.r.l. a socio unico
  • AGROLAB Medioambiente S.L.U, Tarragona
  • AL-WEST B.V., Deventer
  • AGROLAB Polska Sp. Z o.o., Deblin
  • AGROLAB Ibérica S.L.U, Burgos
  • AGROLAB Ibérica S.L.U, Tarragona
  • AGROLAB Dr. Verwey B.V., Barendrecht



Author: Madita Reiner