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The AGROLAB GROUP mainly achieved a very good evaluation of the offered services at this year´s customer satisfaction survey. The participation rate of the contacted customers stood at a pleasing 30%.
For the first time the survey was conducted using an online portal. Therefore a much larger customer group could be involved as in the previous years, which leads to a very good objective overall picture regarding the service of the laboratory group.
Customer satisfaction is really important to us. For this reason, we take the feedback very seriously. We will resolve the results in detail in the coming weeks and initiate a process of improvement. Thereby we want to ensure the future continue of improving our service standard.
We would like to take this opportunity to warmly thank you for the numerous participation in our customer satisfaction survey. The winners of our contest have been announced and they will be informed soon by our sales representatives.
We hope for a good cooperation in the future. If you have any questions you are welcome to contact your responsible contact person.
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